reviews
I can only agree with everything everyone else has already said. I was in a pickle and time was running out. I contacted Raul and he said he could come the next day. I told him I'd call him back in 30 mins and just as I was finding another plumber on yelp, he called me back to tell me he could be here in an hour since he was in San Leandro. He was on time, he made an initial evaluation of the problem and explained that it would be $300 even if he couldn't fix it which I think is what everyone else charges, and his crew got right to work. In less than 2 hours, he had figured out that the problem was not the sewer lateral but just the short run from that bathroom to the main sewer line throughout the house, that it didn't originate in the shower drain which was where it was backing up, sent their camera down the line and could report a permanent dip in the line that will always hold water it shouldn't, removed the toilet (instead of trying to snake it through the toilet which a previous plumber had wanted to do which can severely damage the toilet!), snaked the line, and replaced the toilet good as new. I normally like to hang out and see what's going on so I can learn things about the complicated systems that make a house run but I was in another meeting and had to leave them to it. They took care of everything as if it were their own. Benjamin made sure there were no communication problems and Raul's entire crew was courteous, efficient, and cleaned up after themselves. I paid by check (cash is the only other option).I am so grateful they came out after they had thought their day was done.
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I really want to thank Raul and his team. My general contractor was not able to finish my big basement dig-out reno and so I was left needing to obtain a PSL certificate without any knowledge of what a PSL certificate even is. I obtained 2 other bids but I chose Toto because the bid was fair, Raul was very responsive and mostly because Raul patiently educated me about the whole process in detail. I was a bit anxious about not being able to use my kitchen sink or the bathrooms for extended periods of time, especially with my whole family home during Covid, but Raul's team made running water available at certain intervals during the day and at every night. When I wanted to change the layout plan for the new sewer pipes, the team worked with us, no problem. In addition, Raul is also licensed to work on indoor plumbing issues. When I contacted him about a problem I was having with one of my basement showers, he came the next day on a Saturday morning to diagnose the problem and then refused to take payment from me for his time, saying that his services are to help the community. Raul is the real deal - a genuinely good person with very credible skills. Thank you Raul!
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Raul did a fantastic job removing massive amounts of plant detritus from our old pipes and installing a new cleanout so that our basement toilet will be less prone to backing up in the future.He's fast to respond, works quickly, and is very friendly and reliable. Will definitely call these guys again if the need arises!
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Had to replace the sewer lateral to sell our Oakland Hills house. Had a few companies come out to inspect and bid. We hired Toto's Plumbing and they did an EXCELLENT job. Professional, prompt, reliable service. Everything was done quickly and what I thought may be complicated was made completely carefree for me. Their price was highly competitive and we had our completion certificate in hand within a week, even during the covid era.HIGHLY RECOMMENDED
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Raul and team fixed a leak in our house plumbing connection to the sewer that was causing water to leak into our basement through foundation cracks. He was incredibly efficient, knowledgeable and easy to work with giving me a quote the same day as onsite inspection and scheduling the work within 1 week of accepting the quote.
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Raul was great! Promo - came same day to deal with a back up sewage problem - very professional, efficient, kind. Was able to show me the roots that are blocking the pipes and made a solid recommendation. Really honest hardworking man. I highly recommend Rail and Toto's!
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Hands-down best experience I've had with a plumber. Great value, friendly, and got the job done with short notice.
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A few weeks ago Todd spent 15 minutes on the phone with me diagnosing a problem in my kitchen sink until is was identified, told me what I needed from the hardware store and what to do. He was great from the get go. I would call him anytime.
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